Store Policies

Payment Cash Only! Sales Tax The Furniture Firm Inc charges no sales tax on any orders shipped outside the state of North Carolina. If The Furniture Firm is not collecting your respective state's sales tax (if one exists), you are expected to comply with your respective state's laws regarding online purchases.

location: address: 3440 St. Vardell Ln. Unit # F      Charlotte, North Carolina. 28217 contact info: phone - 704-226-6808 fax - 704-257-1021 e-mail - Sales@TheFurnitureFirmInc.com store hours:                                           Appointment Only!

Domestic Shipping
All orders are shipped UPS or Gator Freight unless otherwise specified. In stock orders are shipped within 24-72 hours. Shipping charges are base on the order total:

 Shipping Rates vary. Please call for Rate!

Special Orders              Special orders are defined as any product which is not regularly stocked by The Furniture Firm Inc. Such items would include upholstered furniture and or case goods where finishes and fabrics are selected by the customer -- these items are non-returnable and non-refundable.

Lead times for special orders vary by manufacturer and are meant as an approximation not a guarantee. The Furniture Firm Inc appreciates your understanding and will consistently do our best to assure timely delivery of your special order.

Order Cancellation
Orders for in stock merchandise may be cancelled within 1 business day for full refund (please allow 10 business days for processing).

Special orders and out of stock merchandise may be cancelled within 2 business days for full refund. Special orders cancelled after 2 business days may be subject to a 25% cancellation fee dependent on the manufacturer.

Returns
Returns are accepted on all items except: special orders, sale items,  within 30 days for store credit. All returned items must include original packing materials and the merchandise must be in unused saleable condition. Returns must be pre-authorized by calling 704-523-6567 Returns received and not pre-authorized will be subject to a 20% restocking fee.

There will be no reimbursement of shipping charges to or from The Furniture Firm Inc. Any purchases or exchanges due to returns are not covered under the free shipping offer (The Furniture Firm Inc will charge $7 for shipping or the applicable shipping surcharge). Refunds are not issued except in the case of defective merchandise we are unable to replace (please allow 10 business days for processing).

Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited.

A refusal of shipment is billable for both return and original shipping costs. Actual shipment cost is based upon freight billing incurred by The Furniture Firm Inc.

Defective or Damaged Shipments
Claims for defective or damaged items must be filed within 14 days of delivery. Please inspect your purchase and its packaging immediately upon delivery. If for some reason there should be damage or a defect, please notify us so that we may rectify the situation. UPS usually requires an inspection in the event of damage so please hold onto all packing materials and the item until further notice. Claims received after 14 days of delivery will not and cannot be processed.

Contract
The Furniture Firm Inc works with the a/d professional seeking the highest quality seating, lighting, accessories, and storage solutions. For further information on the lines we represent as well as pricing, please feel free to contact us at 877-724-0093.

Order Status
Customers who have established a customer account on the The Furniture Firm Inc website may login using their respective email address and associated password to view previous orders, check the status of current orders, and receive tracking information regarding orders that have been shipped.

Customer Account
You are responsible for keeping your account and password confidential and agree to be responsible for any activities that occur with access to your account by those other than yourself.

User Guaranty
When you place an order online you guarantee that you are over 18 years of age and that all information regarding the order is true.  You further guarantee that you have the authority to place an online order.

Customer Account Closure
The Furniture Firm Inc reserves the right to close an account if you have violated the policies described herein or have provided false information in placing an online order through the The Furniture Firm Inc website.